Conduent Letter from Cigna

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I recently had carpal tunnel surgery on both hands. I got a letter in the mail today from my insurance company with a questionnaire from Conduent regarding why I needed the surgery. They’re asking things like why did I seek medical treatment, was this from a car accident, where did the injury happen, who paid, etc…

Since carpal tunnel syndrome isn’t something that just happens all of a sudden, I’m not sure how to answer these questions. Do you guys have any suggestions?

Also, I’ve had a couple surgerys before this and never received any kind of questions about why I had them – is Cigna thinking I may have committed fraud or something?

Thank you!

submitted by /u/HelicopterHydrant
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I recently had carpal tunnel surgery on both hands. I got a letter in the mail today from my insurance company with a questionnaire from Conduent regarding why I needed the surgery. They’re asking things like why did I seek medical treatment, was this from a car accident, where did the injury happen, who paid, etc… Since carpal tunnel syndrome isn’t something that just happens all of a sudden, I’m not sure how to answer these questions. Do you guys have any suggestions? Also, I’ve had a couple surgerys before this and never received any kind of questions about why I had them – is Cigna thinking I may have committed fraud or something? Thank you!
submitted by /u/HelicopterHydrant [link] [comments]Read Morer/HealthInsurance

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