Enrolled, paid first month, was sent a letter saying there was an issue. Still can’t get reinstated a month later.

Hello. Thanks in advance for the help.

I recently left a job and moved states, both of which are qualifying events that allowed me to enroll in new coverage. I chose an Anthem plan via my new state’s health connector (or whatever it’s called here) site.

My qualifying event documents were accepted, and I made my first monthly payment via credit card. This was accepted, and I was sent an email confirming the payment with a confirmation number.

A few days later, I received a postal letter indicating that “the financial institution returned it as unpaid”, and that they cancelled my plan.

At this point it’s been over a month of calling, having them tell me they’re sending information/requests/messages/etc to various departments and will call me back, calling me back when I’m in the shower (no matter what time of day I’m showering, it seems they know), me calling back, getting a different person with a different interpretation of what needs to be done, rinse and repeat.

At NO POINT could I be connected directly to billing, nor apparently can the CS reps. They have to write them messages and wait for a response and call back.

At NO POINT have I been given the opportunity to simply submit another payment. When I got the letter, I figured, stuff like this must happen all the time, there was probably a typo in the billing address or something that came up after the payment confirmation. I checked immediately after receiving the letter to see if the credit company flagged the transaction, but I saw nothing of the kind. So I have zero idea what could have happened, and no one can tell me, and no one will simply attempt to process the payment again and reinstate my account.

I just got off the phone with the 5th or 6th person I’ve spoken to about this. A couple of times they’ve said they will be “escalating to a specialist”, but I end up talking to the same base-level CS reps.

Just to be clear, I don’t blame these reps for not being able to figure out how to fix whatever this issue is, but I do expect them to be able to escalate it, or connect me with someone who can be of more help.

I feel like I’m going insane and in circles. I haven’t had insurance coverage this whole time while this (hopefully? eventually?) gets sorted, during a pandemic, and at a time when I somewhat desperately need to make some appointments for various health things.

I want to make sure I don’t get screwed over, including if someone on the phone tells me everything is fixed.

Any advice for how to cover my bases? For escalation? Anyone else have this kind of problem? I’m sorry for the novel, and I’ll be happy to provide other helpful info, but I’m so sick to death of this whole thing, and I feel powerless waiting for CS reps to call me back in the 20 minutes I’m in the shower (since they won’t give me a time bracket most of the time).

Thanks in advance. This is my first post here, so hopefully I’ve adhered to the rules.

submitted by /u/Triene86
[link] [comments]
Hello. Thanks in advance for the help. I recently left a job and moved states, both of which are qualifying events that allowed me to enroll in new coverage. I chose an Anthem plan via my new state’s health connector (or whatever it’s called here) site. My qualifying event documents were accepted, and I made my first monthly payment via credit card. This was accepted, and I was sent an email confirming the payment with a confirmation number. A few days later, I received a postal letter indicating that “the financial institution returned it as unpaid”, and that they cancelled my plan. At this point it’s been over a month of calling, having them tell me they’re sending information/requests/messages/etc to various departments and will call me back, calling me back when I’m in the shower (no matter what time of day I’m showering, it seems they know), me calling back, getting a different person with a different interpretation of what needs to be done, rinse and repeat. ​ At NO POINT could I be connected directly to billing, nor apparently can the CS reps. They have to write them messages and wait for a response and call back. At NO POINT have I been given the opportunity to simply submit another payment. When I got the letter, I figured, stuff like this must happen all the time, there was probably a typo in the billing address or something that came up after the payment confirmation. I checked immediately after receiving the letter to see if the credit company flagged the transaction, but I saw nothing of the kind. So I have zero idea what could have happened, and no one can tell me, and no one will simply attempt to process the payment again and reinstate my account. ​ I just got off the phone with the 5th or 6th person I’ve spoken to about this. A couple of times they’ve said they will be “escalating to a specialist”, but I end up talking to the same base-level CS reps. Just to be clear, I don’t blame these reps for not being able to figure out how to fix whatever this issue is, but I do expect them to be able to escalate it, or connect me with someone who can be of more help. I feel like I’m going insane and in circles. I haven’t had insurance coverage this whole time while this (hopefully? eventually?) gets sorted, during a pandemic, and at a time when I somewhat desperately need to make some appointments for various health things. I want to make sure I don’t get screwed over, including if someone on the phone tells me everything is fixed. Any advice for how to cover my bases? For escalation? Anyone else have this kind of problem? I’m sorry for the novel, and I’ll be happy to provide other helpful info, but I’m so sick to death of this whole thing, and I feel powerless waiting for CS reps to call me back in the 20 minutes I’m in the shower (since they won’t give me a time bracket most of the time). Thanks in advance. This is my first post here, so hopefully I’ve adhered to the rules.
submitted by /u/Triene86 [link] [comments]Read Morer/HealthInsurance

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