Flexible Spend Account closed – where did the money go?

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I’m 47 with a company insurance plan. For the last 2 years I opted to include the flexible spend account (not HSA) through my employer, provided by Your Spending Account out of Dallas, Tx (YSA). For the 2021 year my company changed providers to a different FSA provider, Payflex. At the end of December last year, and while I was on vacation, the YSA website and app were shut off. I was told prior that the balance would automatically transfer to the new provider, but it has not. I called the YSA group and was told my account has been closed – the rep had no other information. I called the new FSA provider, Payflex, and they’ve seen no deposit from YSA and have no information about it. I called my company and they seem dumbfounded in general, I had to explain the difference between an HSA and an FSA to the rep so I’m not confident I’ll get a legit response.

My question is – what was the final balance after claims were paid for 2020 and how do I gain access to those remaining funds? Also, is this an unreasonable thing to want to know? Everyone seems to think I have 2 heads when I bring it up.

Are all FSA accounts this messy? What options do I have?

Edit – the YSA had a $500 carry over from year to year.

submitted by /u/Futch1
[link] [comments]
I’m 47 with a company insurance plan. For the last 2 years I opted to include the flexible spend account (not HSA) through my employer, provided by Your Spending Account out of Dallas, Tx (YSA). For the 2021 year my company changed providers to a different FSA provider, Payflex. At the end of December last year, and while I was on vacation, the YSA website and app were shut off. I was told prior that the balance would automatically transfer to the new provider, but it has not. I called the YSA group and was told my account has been closed – the rep had no other information. I called the new FSA provider, Payflex, and they’ve seen no deposit from YSA and have no information about it. I called my company and they seem dumbfounded in general, I had to explain the difference between an HSA and an FSA to the rep so I’m not confident I’ll get a legit response. My question is – what was the final balance after claims were paid for 2020 and how do I gain access to those remaining funds? Also, is this an unreasonable thing to want to know? Everyone seems to think I have 2 heads when I bring it up. Are all FSA accounts this messy? What options do I have? Edit – the YSA had a $500 carry over from year to year.
submitted by /u/Futch1 [link] [comments]Read Morer/HealthInsurance

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