Looking for some career directionality (industry insider) (MA)

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Posing my q here as a shot in the dark – any advice is appreciated.

I’ve been in health insurance for just about 9 years. It’s a second career for me, following abandoning the legal field in my mid 20s.

Most of my time has been spent in service roles, on the phones, talking to insureds and doctors offices. I’d like to think that role taught me “a little about lots,” so to speak. I have some understanding of many basic insurance concepts, but by no means do I consider myself a subject expert in any one area of the industry.

The balance of my time, the past 18 months, an opportunity opened up in my companies underwriting area, which I applied to on somewhat of a lark – I was beginning to burn out in service, and have strong analytical skills alongside communication skills. To be frank, I didn’t expect to even get an interview, much less the role itself, since my undergraduate education was 100% designed to prepare me for career path 1. AKA not a business or math degree.

I’m not tiring of my current work yet – in fact I could see myself staying put until I retire. But I am encountering situations where I feel my lack of a numbers background could impede my progress and keep me ceilinged at a relatively entry level of work.

I’ve done some remedial education, including several courses toward an MBA. For now, that is on pause as my learning style is not pandemic-friendly. Further, in reflection, I’m not sure an MBA is the best direction, since I don’t plan to seek career path 3 in finance (outside of what I’m already doing), VC, logistics, etc.

What would be some certifications or education paths that others here could recommend? I’ve contemplated an Masters in Actuarial Science. Six Sigma is tossed around a lot, but that seems more bent toward logistics and supply chain management versus insurance.

I will be glad to answer any questions in the morning. Thanks.

submitted by /u/dogmainmykarma
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Posing my q here as a shot in the dark – any advice is appreciated. I’ve been in health insurance for just about 9 years. It’s a second career for me, following abandoning the legal field in my mid 20s. Most of my time has been spent in service roles, on the phones, talking to insureds and doctors offices. I’d like to think that role taught me “a little about lots,” so to speak. I have some understanding of many basic insurance concepts, but by no means do I consider myself a subject expert in any one area of the industry. The balance of my time, the past 18 months, an opportunity opened up in my companies underwriting area, which I applied to on somewhat of a lark – I was beginning to burn out in service, and have strong analytical skills alongside communication skills. To be frank, I didn’t expect to even get an interview, much less the role itself, since my undergraduate education was 100% designed to prepare me for career path 1. AKA not a business or math degree. I’m not tiring of my current work yet – in fact I could see myself staying put until I retire. But I am encountering situations where I feel my lack of a numbers background could impede my progress and keep me ceilinged at a relatively entry level of work. I’ve done some remedial education, including several courses toward an MBA. For now, that is on pause as my learning style is not pandemic-friendly. Further, in reflection, I’m not sure an MBA is the best direction, since I don’t plan to seek career path 3 in finance (outside of what I’m already doing), VC, logistics, etc. What would be some certifications or education paths that others here could recommend? I’ve contemplated an Masters in Actuarial Science. Six Sigma is tossed around a lot, but that seems more bent toward logistics and supply chain management versus insurance. I will be glad to answer any questions in the morning. Thanks.
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