Wisconsin access portal for badger care refuses to remove my ex after 2 years

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I am a single father and my son is on badgercare plus, which is a wisconsin state healthcare plan similar to medicaid.

For 2 years I have been trying to get my ex off of my portal, which has a list of “family members”. My ex is not someone who lives with me.

I have called multiple times. I have talked to their web services,they even had me close and remake my web account TWICE.

I’m at my limit. I feel this should be a easy process but it’s been two years. It makes filing difficult. When I call and explain every step I’ve done they then direct me to web support. After I explain to web support Ive already been through this with them they direct me back to the call center.

It’s a endless loop with no solution in sight.

Any tips on things to say or what to do to get this resolved??

submitted by /u/Catkilledmeagain
[link] [comments]
I am a single father and my son is on badgercare plus, which is a wisconsin state healthcare plan similar to medicaid. For 2 years I have been trying to get my ex off of my portal, which has a list of “family members”. My ex is not someone who lives with me. I have called multiple times. I have talked to their web services,they even had me close and remake my web account TWICE. I’m at my limit. I feel this should be a easy process but it’s been two years. It makes filing difficult. When I call and explain every step I’ve done they then direct me to web support. After I explain to web support Ive already been through this with them they direct me back to the call center. It’s a endless loop with no solution in sight. Any tips on things to say or what to do to get this resolved??
submitted by /u/Catkilledmeagain [link] [comments]Read Morer/HealthInsurance

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