First, sorry if I didn’t choose the right flair. I’m still new to this.
So last year in May 2020 I turned 26 and got kicked off the awesome family insurance plan. I went to the marketplace and stayed with Highmark (which is my family’s insurance) since it was cheaper and I wouldn’t have to switch any doctors, etc. I signed up at the end of May. Everything was fine and it all went through.
My first doctors appointment with my pcp after making this switch was June 30, 2020. By this time I had my new insurance card and had given them my new card and numbers three times. Not once, not twice, but three times. I kept telling them, I turned 26 as you can see in your medical records and I got my own insurance. Do not bill my previous insurance. And I signed up with Highmark online so I remember seeing this appointment on my claims list and it being approved with no cost to me.
Notice my surprise that I just got a bill in the mail two weeks ago for $321 from my doctors office for the 15-20 minute phone call on June 30, 2020. Also why am I JUST NOW getting a bill for something that was over 6 months ago? Confused, I go and check my claims on Highmark and weirdly enough the appointment from that day has completely disappeared?? I know for a fact it was there. I check each claim from every appointment, and I have been since I signed up.
Since I first thought this was the doctors office’s fault, I emailed them through MyChart as directed on the billing statement. I work all day and their phone line hours start after i start my shift and end before I get off work, ironic isn’t it? They’re supposed to respond within 48hours and now it has been two weeks.
So now my question is: Is this something I should continue to take up with my doctors office or should I be calling my insurance aka Highmark? Cause right now someone messed up and I can’t figure out who but I shouldn’t have to foot a bill like that because of it. Especially for a less than 15-20 minute phone call, which yes we were on the phone for less than 10 minutes.
submitted by /u/SnowWhiteCullen
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First, sorry if I didn’t choose the right flair. I’m still new to this. So last year in May 2020 I turned 26 and got kicked off the awesome family insurance plan. I went to the marketplace and stayed with Highmark (which is my family’s insurance) since it was cheaper and I wouldn’t have to switch any doctors, etc. I signed up at the end of May. Everything was fine and it all went through. My first doctors appointment with my pcp after making this switch was June 30, 2020. By this time I had my new insurance card and had given them my new card and numbers three times. Not once, not twice, but three times. I kept telling them, I turned 26 as you can see in your medical records and I got my own insurance. Do not bill my previous insurance. And I signed up with Highmark online so I remember seeing this appointment on my claims list and it being approved with no cost to me. Notice my surprise that I just got a bill in the mail two weeks ago for $321 from my doctors office for the 15-20 minute phone call on June 30, 2020. Also why am I JUST NOW getting a bill for something that was over 6 months ago? Confused, I go and check my claims on Highmark and weirdly enough the appointment from that day has completely disappeared?? I know for a fact it was there. I check each claim from every appointment, and I have been since I signed up. Since I first thought this was the doctors office’s fault, I emailed them through MyChart as directed on the billing statement. I work all day and their phone line hours start after i start my shift and end before I get off work, ironic isn’t it? They’re supposed to respond within 48hours and now it has been two weeks. So now my question is: Is this something I should continue to take up with my doctors office or should I be calling my insurance aka Highmark? Cause right now someone messed up and I can’t figure out who but I shouldn’t have to foot a bill like that because of it. Especially for a less than 15-20 minute phone call, which yes we were on the phone for less than 10 minutes.
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