[California] Covered CA website is falsely adding income information I never gave (I am unemployed), which is now disqualifying me from the tax credits I had already received in January for my first health insurance premium.

This error already happened to me in January 2021. I was laid off October 2020 and was not enrolled in health insurance from then, until January 2021. When I tried to enroll in a plan for 2021, I noticed my Covered CA application listed income sources I never provided, which were calculating my yearly income to WELL over $100K/year, which in turn disqualified me from any assistance. This false info was listed in addition to the CA EDD Unemployment income I had already listed myself. I called for help and someone was able to confirm the error and remove it from my account. I enrolled in a new plan for 2021 and paid my first premium at the end of January, which included the tax credit I was granted. I even enrolled in Auto-Pay and assumed everything had been sorted out.

Today, I login and see that suddenly my tax credit was nowhere to be found within my billing information, which made my insurance premium over 4x more expensive than I had paid last month. I assumed that meant Covered CA had suddenly provided my insurance company with different income information, and sure enough, they had done it again.

My Covered CA application for 2021 again lists multiple lines of income information with “Unknown Employer” named for each, and both have starting dates of 1/1/2021. This was the same starting date as the false income that was added in January, too. The ONLY income I had in January was from CA EDD payments, so there is absolutely no reason this should be happening again, and it clearly shows there are serious malfunction with their program/online system.

Has this happened to anyone else? I cannot contact Covered CA until Monday, when their call centers are open again, so I hope I can provide a better update after that.

submitted by /u/darksparkle7
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This error already happened to me in January 2021. I was laid off October 2020 and was not enrolled in health insurance from then, until January 2021. When I tried to enroll in a plan for 2021, I noticed my Covered CA application listed income sources I never provided, which were calculating my yearly income to WELL over $100K/year, which in turn disqualified me from any assistance. This false info was listed in addition to the CA EDD Unemployment income I had already listed myself. I called for help and someone was able to confirm the error and remove it from my account. I enrolled in a new plan for 2021 and paid my first premium at the end of January, which included the tax credit I was granted. I even enrolled in Auto-Pay and assumed everything had been sorted out. Today, I login and see that suddenly my tax credit was nowhere to be found within my billing information, which made my insurance premium over 4x more expensive than I had paid last month. I assumed that meant Covered CA had suddenly provided my insurance company with different income information, and sure enough, they had done it again. My Covered CA application for 2021 again lists multiple lines of income information with “Unknown Employer” named for each, and both have starting dates of 1/1/2021. This was the same starting date as the false income that was added in January, too. The ONLY income I had in January was from CA EDD payments, so there is absolutely no reason this should be happening again, and it clearly shows there are serious malfunction with their program/online system. Has this happened to anyone else? I cannot contact Covered CA until Monday, when their call centers are open again, so I hope I can provide a better update after that.
submitted by /u/darksparkle7 [link] [comments]Read Morer/HealthInsurance

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