Got a plan on healthcare.gov with subsidies paying my premium but insurance company saying it has not been paid

I got a letter today they will cancel my insurance if I do not pay. When I go to healthcare.gov it says I owe $0.00. From the website:

How can I use my tax credit?

If you qualify for a tax credit, you can use all or some of it each month. The Marketplace will send your tax credit directly to your insurance company, so you’ll pay less each month. This is called taking an “advance payment of the premium tax credit.”

Not sure why the health insurance company saying I haven’t paid it.

submitted by /u/theultimate999
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I got a letter today they will cancel my insurance if I do not pay. When I go to healthcare.gov it says I owe $0.00. From the website: How can I use my tax credit? If you qualify for a tax credit, you can use all or some of it each month. The Marketplace will send your tax credit directly to your insurance company, so you’ll pay less each month. This is called taking an “advance payment of the premium tax credit.” Not sure why the health insurance company saying I haven’t paid it.
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