Is it just me, or have you never heard of such a thing? So for the past 60 minutes and for the next hour, any and all Blue Cross Blue Shield of MA members needing assistance ain’t gettin none because:
“All of our service members are attending an important meeting”
So EVERY employee who services the 6.5 million citizens of Massachusetts is simultaneously in the midst of a 2 hour conference call that’s so important, everyone had to attend at the exact same time.
Now at every corp I’ve ever worked for, any major announcements, changes, or initiatives involving most or all staff were broken up into multiple 1-2 hour calls, each with a couple hundred folks. This ensured that no customer was ever left hanging when phoning in for support.
So one of two things is happening here. Either Blue Cross Blue Shield of MA (who I only recently engaged for insurance) is unaware of how to round robbin important meetings to all employees in order to not blackout customer support for hours on end. OR, there’s some serious shit coming down the pipe either at BCBS or the medical insurance industry in general.
I know this is a small sub, but anyone know what’s up?
submitted by /u/autistikzen
[link] [comments]
Is it just me, or have you never heard of such a thing? So for the past 60 minutes and for the next hour, any and all Blue Cross Blue Shield of MA members needing assistance ain’t gettin none because: “All of our service members are attending an important meeting” So EVERY employee who services the 6.5 million citizens of Massachusetts is simultaneously in the midst of a 2 hour conference call that’s so important, everyone had to attend at the exact same time. Now at every corp I’ve ever worked for, any major announcements, changes, or initiatives involving most or all staff were broken up into multiple 1-2 hour calls, each with a couple hundred folks. This ensured that no customer was ever left hanging when phoning in for support. So one of two things is happening here. Either Blue Cross Blue Shield of MA (who I only recently engaged for insurance) is unaware of how to round robbin important meetings to all employees in order to not blackout customer support for hours on end. OR, there’s some serious shit coming down the pipe either at BCBS or the medical insurance industry in general. I know this is a small sub, but anyone know what’s up?
submitted by /u/autistikzen [link] [comments]Read Morer/HealthInsurance