Made claim payments on health insurance site—hospital’s account page still shows original balance

Hi,

I’m relatively new to the world of health insurance (I have Cigna and get it through my work).

I was billed approximately $600 for an in-network doctor’s appointment. On my Cigna page it said that my patient responsibility is about $250 dollars, and I paid it through Cigna’s portal (I received confirmation).

My account page on the hospital’s portal, however, still shows the original balance of ~$600. It’s been over a week since I paid the $250 via Cigna.

I have some questions about this:

Do I also have to pay the $600 through my hospital’s site portal? If so, is Cigna going to reimburse me? I was under the impression that Cigna was going to contact my hospital to inform them that I’d paid the $250 bucks. Is this not the case? Do I have to let my hospital’s billing department know?

Thanks!

submitted by /u/LampBike
[link] [comments]Hi, I’m relatively new to the world of health insurance (I have Cigna and get it through my work). I was billed approximately $600 for an in-network doctor’s appointment. On my Cigna page it said that my patient responsibility is about $250 dollars, and I paid it through Cigna’s portal (I received confirmation). My account page on the hospital’s portal, however, still shows the original balance of ~$600. It’s been over a week since I paid the $250 via Cigna. I have some questions about this: Do I also have to pay the $600 through my hospital’s site portal? If so, is Cigna going to reimburse me? I was under the impression that Cigna was going to contact my hospital to inform them that I’d paid the $250 bucks. Is this not the case? Do I have to let my hospital’s billing department know? Thanks! submitted by /u/LampBike [link] [comments]Read Morer/HealthInsurance

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