I just had to laugh out loud at the absurdity of this word for word useless reply below, full of WAY TOO MANY empty platitude sentences, but devoid of any meaningful info about the actual issue I sent in. Yikes! It came from United HealthCare when I messaged them about a recent possible duplicate claim from a Covid testing medical center. They even ask for a rating of how well they have done when so far, they did nothing at all! They should send the survey request only when they feel the communication is OVER, not when it is starting. Right? Why can’t they just say “thanks for your message. We will investigate and get back to you within X days.”?
One wonders why premiums go up and up? Now you know.
I’m sorry. I’m for a government health insurance option when i see stuff like this. Perhaps they would not piss away resources so uselessly. (Or maybe they would too).
Dear {member}, Thank you for contacting us. I received your message regarding the COVID test claims. My name is Sue and I will certainly look at this for you today.
Thank you for your constant patience and cooperation. You are most welcome. It was a pleasure assisting you. We are grateful that we had the opportunity to work with you. Thank you for placing your trust in us. Do not hesitate to contact us if you have any additional questions with this issue or any other issue. We are here to help you. We would appreciate your valuable feedback of your experience with us today. Please take 2 minutes and opt for the survey following the email. Thank you for using secure messaging today, please let us know about your experience in the survey following this email. You will receive this e-mail in a day or so giving you the option to take a survey and rank my performance from a scale of 0-10 with 10 being the best score. We appreciate your patience and co-operation while we work through this and we do hope you are safe and healthy in this pandemic situation. If you have any other questions or concerns, please do not hesitate to reach out to us through secure message, click to chat, or phone call. Please stay safe and healthy during this pandemic! Sincerely, Sue A. UnitedHealthcare
submitted by /u/GoTrulyBlue
[link] [comments]I just had to laugh out loud at the absurdity of this word for word useless reply below, full of WAY TOO MANY empty platitude sentences, but devoid of any meaningful info about the actual issue I sent in. Yikes! It came from United HealthCare when I messaged them about a recent possible duplicate claim from a Covid testing medical center. They even ask for a rating of how well they have done when so far, they did nothing at all! They should send the survey request only when they feel the communication is OVER, not when it is starting. Right? Why can’t they just say “thanks for your message. We will investigate and get back to you within X days.”? One wonders why premiums go up and up? Now you know. I’m sorry. I’m for a government health insurance option when i see stuff like this. Perhaps they would not piss away resources so uselessly. (Or maybe they would too). Dear {member}, Thank you for contacting us. I received your message regarding the COVID test claims. My name is Sue and I will certainly look at this for you today. Thank you for your constant patience and cooperation. You are most welcome. It was a pleasure assisting you. We are grateful that we had the opportunity to work with you. Thank you for placing your trust in us. Do not hesitate to contact us if you have any additional questions with this issue or any other issue. We are here to help you. We would appreciate your valuable feedback of your experience with us today. Please take 2 minutes and opt for the survey following the email. Thank you for using secure messaging today, please let us know about your experience in the survey following this email. You will receive this e-mail in a day or so giving you the option to take a survey and rank my performance from a scale of 0-10 with 10 being the best score. We appreciate your patience and co-operation while we work through this and we do hope you are safe and healthy in this pandemic situation. If you have any other questions or concerns, please do not hesitate to reach out to us through secure message, click to chat, or phone call. Please stay safe and healthy during this pandemic! Sincerely, Sue A. UnitedHealthcare submitted by /u/GoTrulyBlue [link] [comments]Read Morer/HealthInsurance