Hello everyone, I went to a new OBGYN due to a new job and new insurance company (I’m with Aetna now) for a well woman’s exam. There, I spoke to the doctor about nausea and pain every month and also consented to a pap since I knew this was covered by my insurance under preventative. During check out, I was told I wouldn’t be charged out of pocket for these services and I left. The clinic posts my chart and pap result to their patient portal along with my visit summary which all matches with what happened during the visit. It’s been a month and now I find a bill from the clinic saying I was charged for “surgery” I did not have surgery, so I called Aetna, who told me that this claim was submitted correctly and was for HPV. I did some googling, HPV seems to be related to this pap I did but there’s a difference and it sounds like a different procedure. I didn’t consent to this HPV nor have I heard of this terminology during my visit. Aetna says there’s nothing they can do to change this because the claim was submitted correctly…even though I did not have this service. Am I missing something here? I’m sure the clinic is not going to be on my side and Aetna doesn’t seem to be. I’m seeing that I am responsible for this amount and it’s terrifying and I don’t want it to go to collections or get my wages garnished or whatever they do…
I’m in Texas, USA under a HDHP plan and checked with my benefits package which shows that a well womans exam is covered under preventative. Thank you for your help
Edit: I’m 26F in 77077
submitted by /u/sakuaya
[link] [comments]Hello everyone, I went to a new OBGYN due to a new job and new insurance company (I’m with Aetna now) for a well woman’s exam. There, I spoke to the doctor about nausea and pain every month and also consented to a pap since I knew this was covered by my insurance under preventative. During check out, I was told I wouldn’t be charged out of pocket for these services and I left. The clinic posts my chart and pap result to their patient portal along with my visit summary which all matches with what happened during the visit. It’s been a month and now I find a bill from the clinic saying I was charged for “surgery” I did not have surgery, so I called Aetna, who told me that this claim was submitted correctly and was for HPV. I did some googling, HPV seems to be related to this pap I did but there’s a difference and it sounds like a different procedure. I didn’t consent to this HPV nor have I heard of this terminology during my visit. Aetna says there’s nothing they can do to change this because the claim was submitted correctly…even though I did not have this service. Am I missing something here? I’m sure the clinic is not going to be on my side and Aetna doesn’t seem to be. I’m seeing that I am responsible for this amount and it’s terrifying and I don’t want it to go to collections or get my wages garnished or whatever they do… I’m in Texas, USA under a HDHP plan and checked with my benefits package which shows that a well womans exam is covered under preventative. Thank you for your help Edit: I’m 26F in 77077 submitted by /u/sakuaya [link] [comments]Read Morer/HealthInsurance