On May 3rd I logged onto my blue cross account to make a payment and wasn’t able to. I did the live chat and was told my policy had been cancelled due to nonpayment, but can be reinstated with a payment and was provided a phone number. I was told it would automatically be reinstated. I saved a copy of this transcript.
The next day I started another chat to double check and the representative called me. I told them the payment was pending on my end, they again assured me that my policy would be reinstated, but to call back Friday.
That brings us to today, I once again used the chat feature and was told that it wasn’t possible to reinstate me. I ended up getting disconnected and called them. The representative I spoke with told me that they couldn’t reinstate due to it being a market place policy. He couldn’t give me an answer as to why two other representatives told me the opposite. His only solution was to transfer me to a market place representative.
The woman I spoke with told me that they cancelled me on 2/28. I have made 3 payments since that date. She couldn’t help me further and said she would escalate my claim and I’m expecting a call sometime next week.
I guess I’m just looking for advice on what to expect.
submitted by /u/Ndeed_
[link] [comments]On May 3rd I logged onto my blue cross account to make a payment and wasn’t able to. I did the live chat and was told my policy had been cancelled due to nonpayment, but can be reinstated with a payment and was provided a phone number. I was told it would automatically be reinstated. I saved a copy of this transcript. The next day I started another chat to double check and the representative called me. I told them the payment was pending on my end, they again assured me that my policy would be reinstated, but to call back Friday. That brings us to today, I once again used the chat feature and was told that it wasn’t possible to reinstate me. I ended up getting disconnected and called them. The representative I spoke with told me that they couldn’t reinstate due to it being a market place policy. He couldn’t give me an answer as to why two other representatives told me the opposite. His only solution was to transfer me to a market place representative. The woman I spoke with told me that they cancelled me on 2/28. I have made 3 payments since that date. She couldn’t help me further and said she would escalate my claim and I’m expecting a call sometime next week. I guess I’m just looking for advice on what to expect. submitted by /u/Ndeed_ [link] [comments]Read Morer/HealthInsurance