Have Vision Benefit with ACA but doctor can’t find my id in their system

I have Ambetter insurance through the ACA and recently upgraded my coverage to include dental and vision. This morning I had an appointment with an optometrist and ended up having to cancel because my id# didn’t show up in the system.

I called Ambetter three times and they confirmed that the number is correct, the payments are up to date, and the doctor is in-network. I asked Ambetter if I could self pay and have it reimbursed and they said no.

I don’t know where to go from here. I’m paying extra for these coverages but it wont’ let me use them.

submitted by /u/Sapphyrre
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I have Ambetter insurance through the ACA and recently upgraded my coverage to include dental and vision. This morning I had an appointment with an optometrist and ended up having to cancel because my id# didn’t show up in the system. I called Ambetter three times and they confirmed that the number is correct, the payments are up to date, and the doctor is in-network. I asked Ambetter if I could self pay and have it reimbursed and they said no. I don’t know where to go from here. I’m paying extra for these coverages but it wont’ let me use them.
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