I was laid off in March 2020 and as part of my severance, I was giving two months of insurance through Aetna to cover me until May 31, 2020. I did not sign up for COBRA, but instead went under my DH’s insurance through Blue Cross Blue Shield effective June 1, 2020. My former employer never notified Aetna of my termination so they remained in an “active” status even though they were not receiving any payments. Because of this, my claims were not being covered by my primary, BCBS, since they were showing as a secondary insurance. Once I realized what was going on, I called into my former employer’s benefit line to get the issue fixed. After three requests (my former employee reported the wrong termination date on the first request and then Aetna typed in the wrong date on the second request), this issue was finally resolved a couple weeks ago. Now BCBS is reprocessing all my claims from June 1, 2020 until now. The issue now is that I just got a bill from collections for one doctor visit with another one scheduled to go to collections next month which I’ve already fulfilled the amount of extensions I can get on it. Is there any higher power I can call on to help with this problem so no more bills go to collections since this wasn’t my fault?
Edit to add: This is in North Carolina.
submitted by /u/White_chocolate69
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I was laid off in March 2020 and as part of my severance, I was giving two months of insurance through Aetna to cover me until May 31, 2020. I did not sign up for COBRA, but instead went under my DH’s insurance through Blue Cross Blue Shield effective June 1, 2020. My former employer never notified Aetna of my termination so they remained in an “active” status even though they were not receiving any payments. Because of this, my claims were not being covered by my primary, BCBS, since they were showing as a secondary insurance. Once I realized what was going on, I called into my former employer’s benefit line to get the issue fixed. After three requests (my former employee reported the wrong termination date on the first request and then Aetna typed in the wrong date on the second request), this issue was finally resolved a couple weeks ago. Now BCBS is reprocessing all my claims from June 1, 2020 until now. The issue now is that I just got a bill from collections for one doctor visit with another one scheduled to go to collections next month which I’ve already fulfilled the amount of extensions I can get on it. Is there any higher power I can call on to help with this problem so no more bills go to collections since this wasn’t my fault? Edit to add: This is in North Carolina.
submitted by /u/White_chocolate69 [link] [comments]Read Morer/HealthInsurance