So I have aetna health insurance. In 2019 I went for my annual exam covered by my insurance provider but was receiving invoice that I owe them money. Later after multiple calls it was realized that the doctor’s office did not provide Atena the code for my annual exam. This was rectified and Aetna representative told me that I’m all set now and I don’t owe any money. This was all because the doctor’s office had not provided the annual exam code in the first place.
However, I’m still receiving the invoice from Quest diagnostics so I called them and they said they don’t have any code mentioned and that I still owe the balance. I then called atena and it looks like they still don’t have the code. Aetna representative told me that she will try to contact the doctor’s office and get back to me. I haven’t heard back yet.
This frustrating because I was earlier told by someone at aetna that they have the code and I don’t owe anything.
What do I do? I think I should talk to someone at a higher level at aetna to get this resolved but how do I get in touch with the higher authorities? Who do I contact to get this sorted once and for all?
I’m really confused, please help.
submitted by /u/Shakkkkkkk
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So I have aetna health insurance. In 2019 I went for my annual exam covered by my insurance provider but was receiving invoice that I owe them money. Later after multiple calls it was realized that the doctor’s office did not provide Atena the code for my annual exam. This was rectified and Aetna representative told me that I’m all set now and I don’t owe any money. This was all because the doctor’s office had not provided the annual exam code in the first place. However, I’m still receiving the invoice from Quest diagnostics so I called them and they said they don’t have any code mentioned and that I still owe the balance. I then called atena and it looks like they still don’t have the code. Aetna representative told me that she will try to contact the doctor’s office and get back to me. I haven’t heard back yet. This frustrating because I was earlier told by someone at aetna that they have the code and I don’t owe anything. What do I do? I think I should talk to someone at a higher level at aetna to get this resolved but how do I get in touch with the higher authorities? Who do I contact to get this sorted once and for all? I’m really confused, please help.
submitted by /u/Shakkkkkkk [link] [comments]Read Morer/HealthInsurance