So, I left my job in December and thus had to seek out a new insurance plan with the government. I signed up for a Feb 1 start date, got my card, and everything was good. End of February, I’m notified my plan will become inactive due to the automatic payment not starting until March (and my February thus was unpaid for). I got on a chat with a representative for Anthem (the company I am using) and they helped me work through a payment then and there to cover the owed balance.
Fast forward to this week, I get a notice from a health provider that my insurance is coming back as inactive. I log in to Anthem and see zero records of me ever having that insurance plan with them. There’s not even a record of it just being inactive. I call them, and the representative tells me my plan is inactive due to automatic payments not processing. She helps me straighten it out and says I will need to pay the owed balance for March and April but that my plan will be reinstated. I pay the balance over the phone with her.
A few things though that stood out to me:
– The emails I received from her came from a Quickmail address, not anything official sounding from Anthem, and the signature and notices within the email seemed very cartoony and not professional. Nowhere in the email did it say Anthem or BCBS. However, this is the same email address that had previously sent me my Member ID number when I inquired about it before receiving my physical insurance card in the mail.
– The representative, when helping me with payment, first confirmed an address with me that was not anywhere close to my actual address. I don’t know if that was a mistake or a test to see if I’m truly who I say I am. But anyway, it took about a minute after each piece of info (my name, phone, email, billing address, etc.) for her to confirm. It just doesn’t seem like it should take that long to type my info into a system. So that felt suspicious, as did her general monotone and measured demeanor. Not that it sounded scripted, just not authentic necessarily. But it was the number from the back of my insurance card, so I find it hard to believe it would be a scam of any sort.
– I was placed on very very long holds for seemingly no reason after various pieces of info were given. Not really out of the ordinary, but seemed weird given that there wasn’t really a reason for most of the holds.
I’ve checked my bank account, and there is a payment to Anthem on there, so it seems the payment was legit. But just the Quickmail address (which contains a link for me to fill out a new automatic payment plan form) and the representative’s demeanor have me on edge. I’ve also received way more spam calls/texts/emails in the last 24 hours since placing that call. Probably unrelated, but still has me on edge.
Does anyone know if that Quickmail address is legitimate? Thank you.
submitted by /u/Sneetchie1
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So, I left my job in December and thus had to seek out a new insurance plan with the government. I signed up for a Feb 1 start date, got my card, and everything was good. End of February, I’m notified my plan will become inactive due to the automatic payment not starting until March (and my February thus was unpaid for). I got on a chat with a representative for Anthem (the company I am using) and they helped me work through a payment then and there to cover the owed balance. Fast forward to this week, I get a notice from a health provider that my insurance is coming back as inactive. I log in to Anthem and see zero records of me ever having that insurance plan with them. There’s not even a record of it just being inactive. I call them, and the representative tells me my plan is inactive due to automatic payments not processing. She helps me straighten it out and says I will need to pay the owed balance for March and April but that my plan will be reinstated. I pay the balance over the phone with her. A few things though that stood out to me: – The emails I received from her came from a Quickmail address, not anything official sounding from Anthem, and the signature and notices within the email seemed very cartoony and not professional. Nowhere in the email did it say Anthem or BCBS. However, this is the same email address that had previously sent me my Member ID number when I inquired about it before receiving my physical insurance card in the mail. – The representative, when helping me with payment, first confirmed an address with me that was not anywhere close to my actual address. I don’t know if that was a mistake or a test to see if I’m truly who I say I am. But anyway, it took about a minute after each piece of info (my name, phone, email, billing address, etc.) for her to confirm. It just doesn’t seem like it should take that long to type my info into a system. So that felt suspicious, as did her general monotone and measured demeanor. Not that it sounded scripted, just not authentic necessarily. But it was the number from the back of my insurance card, so I find it hard to believe it would be a scam of any sort. – I was placed on very very long holds for seemingly no reason after various pieces of info were given. Not really out of the ordinary, but seemed weird given that there wasn’t really a reason for most of the holds. I’ve checked my bank account, and there is a payment to Anthem on there, so it seems the payment was legit. But just the Quickmail address (which contains a link for me to fill out a new automatic payment plan form) and the representative’s demeanor have me on edge. I’ve also received way more spam calls/texts/emails in the last 24 hours since placing that call. Probably unrelated, but still has me on edge. Does anyone know if that Quickmail address is legitimate? Thank you.
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