275 Minutes on Hold: Why Airline Customer Service Still Can’t Keep Up

It’s been a familiar and infuriating story during the pandemic: Hours waiting for an agent only to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. What gives?It’s been a familiar and infuriating story during the pandemic: Hours waiting for an agent only to have the call dropped. The ordeal of rescheduling canceled flights. Delayed refunds. What gives?Airlines and Airplanes, Customer Relations, Coronavirus (2019-nCoV), Labor and Jobs, Airports, Travel and Vacations, Emirates Airlines, United Airlines, American AirlinesRead More

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