My insurance company has sent me 2 checks totaling $120 in the last few weeks. When I called to ask them about it, they said they were reimbursing me the co-pays that I paid out of pocket for my tele-health appointments, but my provider has not billed me anything for tele-health and I haven’t paid anything out of pocket at all. When I explained to them that I was not billed by my provider, they told me that I should go to the bank and forward the check to my provider, but I feel like that’s not my job?? I’ve also seen this provider regularly 1x a week for the entire duration of when they were waiving co-pays (since march), but this is the first time they’ve sent me a check. When looking at the explanations of benefits that matches the checks I received, they say they sent x amount to my provider and y amount to me. In previous EOBs, they’ve sent the entire cost to the provider. What should I do?
submitted by /u/avocadoenthusiast43
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My insurance company has sent me 2 checks totaling $120 in the last few weeks. When I called to ask them about it, they said they were reimbursing me the co-pays that I paid out of pocket for my tele-health appointments, but my provider has not billed me anything for tele-health and I haven’t paid anything out of pocket at all. When I explained to them that I was not billed by my provider, they told me that I should go to the bank and forward the check to my provider, but I feel like that’s not my job?? I’ve also seen this provider regularly 1x a week for the entire duration of when they were waiving co-pays (since march), but this is the first time they’ve sent me a check. When looking at the explanations of benefits that matches the checks I received, they say they sent x amount to my provider and y amount to me. In previous EOBs, they’ve sent the entire cost to the provider. What should I do?
submitted by /u/avocadoenthusiast43 [link] [comments]Read Morer/HealthInsurance