Hopefully this is the right spot for this question. Redirect me if not…
In 2017 I went into surgery here in Texas, and required time in a rehab hospital afterwards. I paid all of the bills as they came in, and have kept all of the bills since (thankfully).
In the years since, I’ve gotten regular bills claiming that I still owe $2,285.98 for services from them. Every time I’ve gone back, and found a bill I marked as paid for the exact amount and the same dates and types of services. The only difference between the new bills and the one I paid is the Patient Account Number and the reference number. The account number (which is provided next to the reference number), the date, the services performed, and the cost, down to the penny, are all the same. While I don’t have bank statements that far back, the last time I called, they confirmed that the original reference number displays as paid in their system.
Every time I’ve called, after proving to the person on the phone that its their fault, not mine, I’m assured that the issue will be resolved, but then I guess they keep putting my account on hold, because it comes up again. This time, they told me the head lady of the billing department deemed I needed to pay and to not put my bill on hold any longer (likely because we are hitting up against the statue of limitations here in Texas now). So because of that, they won’t listen to my claims that I’ve already paid this.
What’s my next steps here? I feel like I’ve gone as far as I can go if they are not willing to look at whether I should still be charged or not, but I don’t know if I can take legal action here either.
TIA.
EDIT: Based on the auto-moderator, I am in the 78752 zip code. I’d prefer not to give out the rest to prevent doxxing myself, but if you need it let me know and I can DM you the information.
submitted by /u/SomeATXGuy
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Hopefully this is the right spot for this question. Redirect me if not… In 2017 I went into surgery here in Texas, and required time in a rehab hospital afterwards. I paid all of the bills as they came in, and have kept all of the bills since (thankfully). In the years since, I’ve gotten regular bills claiming that I still owe $2,285.98 for services from them. Every time I’ve gone back, and found a bill I marked as paid for the exact amount and the same dates and types of services. The only difference between the new bills and the one I paid is the Patient Account Number and the reference number. The account number (which is provided next to the reference number), the date, the services performed, and the cost, down to the penny, are all the same. While I don’t have bank statements that far back, the last time I called, they confirmed that the original reference number displays as paid in their system. Every time I’ve called, after proving to the person on the phone that its their fault, not mine, I’m assured that the issue will be resolved, but then I guess they keep putting my account on hold, because it comes up again. This time, they told me the head lady of the billing department deemed I needed to pay and to not put my bill on hold any longer (likely because we are hitting up against the statue of limitations here in Texas now). So because of that, they won’t listen to my claims that I’ve already paid this. What’s my next steps here? I feel like I’ve gone as far as I can go if they are not willing to look at whether I should still be charged or not, but I don’t know if I can take legal action here either. TIA. EDIT: Based on the auto-moderator, I am in the 78752 zip code. I’d prefer not to give out the rest to prevent doxxing myself, but if you need it let me know and I can DM you the information.
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