Help! My son was born in the end of December and we called AHNJ from the hospital adding him to our plan. We received cards in the mail shortly after, but his was not included with the rest of the family. We called to verify he was on our plan (we couldn’t see him on the account when we logged in) – they verified that he was, and said they were sending cards again.
Now it’s the end of January, and we received the new cards, and again his are not included. Call back again, they verify he’s covered, apologize, and tell us they’re sending cards again. I asked for an email confirmation, that he’s covered (because I still don’t see him on the account) they say “they don’t do that”. Receive cards, his are still not included again.
A little time passes and I forget to call for the fourth time to get this straightened out.
Now his four month appointment is coming up, so I call again. They verify he’s on the account, apologize and say they’re sending new cards. I ask for it in writing again, and they say “they don’t do that”, but assure me he’s on the account and his card is on the way.
Now it’s end of April, I receive the cards – and you guessed it, his are missing. Now I call and ask to speak to a manager and they say they can’t connect me to one but I can get a call back in 24-48 hours.
I’m at a loss with what to do now. Can anyone help?
submitted by /u/Background_Bee6914
[link] [comments]Help! My son was born in the end of December and we called AHNJ from the hospital adding him to our plan. We received cards in the mail shortly after, but his was not included with the rest of the family. We called to verify he was on our plan (we couldn’t see him on the account when we logged in) – they verified that he was, and said they were sending cards again. Now it’s the end of January, and we received the new cards, and again his are not included. Call back again, they verify he’s covered, apologize, and tell us they’re sending cards again. I asked for an email confirmation, that he’s covered (because I still don’t see him on the account) they say “they don’t do that”. Receive cards, his are still not included again. A little time passes and I forget to call for the fourth time to get this straightened out. Now his four month appointment is coming up, so I call again. They verify he’s on the account, apologize and say they’re sending new cards. I ask for it in writing again, and they say “they don’t do that”, but assure me he’s on the account and his card is on the way. Now it’s end of April, I receive the cards – and you guessed it, his are missing. Now I call and ask to speak to a manager and they say they can’t connect me to one but I can get a call back in 24-48 hours. I’m at a loss with what to do now. Can anyone help? submitted by /u/Background_Bee6914 [link] [comments]Read Morer/HealthInsurance