Provider won’t cooperate with LabCorp to fix insurance error it caused. What should I do?

I changed my name legally about a year ago. I updated my information with every government agency, credit card company, medical office, etc. using the proper channels to the very letter.

My PCP’s office is disorganized and has not adjusted well to this change. The practice has been using my former name in some circumstances and my current name for others. After about a dozen phone calls and a day off work to go in person to resolve it, I thought it was over. A few months ago, though, I had bloodwork done at the office after a long period of not feeling so good and the practice inexplicably sent out the order to LabCorp in my previous name.

I did not know that this happened until I got a notice from LabCorp a few weeks ago that my claim was denied and I was responsible for about $600. I started out by calling LabCorp.

The representatives there informed me each time that the practice needs to either fax out the necessary paperwork or give LabCorp a call. They can’t call the practice themselves. I tried to resolve it myself, offering proof of legal name change, passport, etc. Again, they said only the practice can update the order.

So I started calling the PCP’s office right away, but could never get through to the manager so I left voicemails on her line. I called the billing office, too, and was told to keep calling the manager, who never responded to any of my calls.

A few days ago, I finally got through to someone else in the practice administration office. She told me that there was nothing the practice could do and that I need to call LabCorp. Of course, LabCorp needs the OK from the practice via a fax or phone call to the phone number I provided. She told me to call the agency that handles the practice’s billing and hung up.

I call the practice’s billing agency and the representative tells me it’s not their responsibility, either. I need to talk to LabCorp or the practice manager, she says. Of course, I explain that the manager is unreachable and her colleague was unhelpful.

I call LabCorp again and share what the practice and billing agency said. I call the practice again. I call billing again. The cycle repeats. I called LabCorp after getting a past due notice and found out that I’m now being sent to collections in less than 30 days if I don’t fix it somehow.

I haven’t gotten any more bloodwork done because LabCorp apparently suspended my account and it’s the only lab that my specialist uses, so my health is suffering. My credit is going to be tanked. My grandpa’s (the guarantor) credit is to be tanked and he’s going to find out it was because of an unpaid bill that went to collections…for HIV testing.

I haven’t been eating lunch because I have to spend the entire period on the phone.

What do I do?

I’m tired after spending hours upon hours on the phone being belittled by representatives when I’m just relaying what the other offices are saying and trying to sort this out.

submitted by /u/manic_honengame
[link] [comments]I changed my name legally about a year ago. I updated my information with every government agency, credit card company, medical office, etc. using the proper channels to the very letter. My PCP’s office is disorganized and has not adjusted well to this change. The practice has been using my former name in some circumstances and my current name for others. After about a dozen phone calls and a day off work to go in person to resolve it, I thought it was over. A few months ago, though, I had bloodwork done at the office after a long period of not feeling so good and the practice inexplicably sent out the order to LabCorp in my previous name. I did not know that this happened until I got a notice from LabCorp a few weeks ago that my claim was denied and I was responsible for about $600. I started out by calling LabCorp. The representatives there informed me each time that the practice needs to either fax out the necessary paperwork or give LabCorp a call. They can’t call the practice themselves. I tried to resolve it myself, offering proof of legal name change, passport, etc. Again, they said only the practice can update the order. So I started calling the PCP’s office right away, but could never get through to the manager so I left voicemails on her line. I called the billing office, too, and was told to keep calling the manager, who never responded to any of my calls. A few days ago, I finally got through to someone else in the practice administration office. She told me that there was nothing the practice could do and that I need to call LabCorp. Of course, LabCorp needs the OK from the practice via a fax or phone call to the phone number I provided. She told me to call the agency that handles the practice’s billing and hung up. I call the practice’s billing agency and the representative tells me it’s not their responsibility, either. I need to talk to LabCorp or the practice manager, she says. Of course, I explain that the manager is unreachable and her colleague was unhelpful. I call LabCorp again and share what the practice and billing agency said. I call the practice again. I call billing again. The cycle repeats. I called LabCorp after getting a past due notice and found out that I’m now being sent to collections in less than 30 days if I don’t fix it somehow. I haven’t gotten any more bloodwork done because LabCorp apparently suspended my account and it’s the only lab that my specialist uses, so my health is suffering. My credit is going to be tanked. My grandpa’s (the guarantor) credit is to be tanked and he’s going to find out it was because of an unpaid bill that went to collections…for HIV testing. I haven’t been eating lunch because I have to spend the entire period on the phone. What do I do? I’m tired after spending hours upon hours on the phone being belittled by representatives when I’m just relaying what the other offices are saying and trying to sort this out. submitted by /u/manic_honengame [link] [comments]Read Morer/HealthInsurance

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